What is EasyCallCenter365 ?

Product Induction

EasyCallCenter365 is an intelligent phone customer service system powered by large language models.
It can replace human agents to answer customer calls and handle most common questions. It also supports seamless call transfer to human agents, allowing human agents to focus on more valuable and complex issues.

The commercial edition provides users with access to the source code, making it easier for customers to perform secondary customization.

Feature List

Supports integration with LLM platforms, such as Dify, ChatGPT, Claude, OpenRouter, DeepSeek, and more.
Supports interruption while the AI customer service bot is speaking.
Provides a web-based management system.
Supports real-time streaming text-to-speech, including Deepgram and Amazon AWS speech synthesis and speech recognition.
Supports seamless transfer from AI calls to human agents, with ACD call queueing support.
Supports a Call Control Panel.
Supports visual IVR configuration.
Supports creating AI voice outbound campaigns.
Stress testing: The commercial edition supports 200 concurrent outbound or inbound calls.
Supports multi-party calls and conference calls.
Provides support for LLM knowledge bases.

Updated on: 2026/05/25

Why Should You Choose Us?

1. Over 10 years of hands-on experience in the call center industry.
2. Source code access for commercial users, enabling flexible customization and secondary development.
3. The product has been used and refined across multiple industries.
It has also passed rigorous stress testing to ensure stable operation under high concurrency.