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EasyCallCenter365 User Manual

What is EasyCallCenter365 ?

Product Induction  EasyCallCenter365 is an intelligent phone customer service system powered by l...

Contact Us

If you encounter any issues during the trial, you can contact our pre-sales support team for tech...

System Architecture Diagram

When a customer call comes in, the call enters the SoftSwitch dialplan. Within the dialplan, a ...

Installation and Deployment

Virtual machine image file

Currently, only VMWare image files for Windows are available.https://f005.backblazeb2.com/file/ea...

Quick Installation Using the Script

This installation method is suitable for a clean server installation and initialization.The requi...

Security Configuration

Cloud Server Firewall Settings

Cloud server security settings If the current deployment is hosted on a public cloud, you need to...

Sip Trunks Settings

Comparison of telecom line types

Comparison of common telecommunication line types. Line Type Transmission Medium / Protocol Co...

How to Add a Sip Trunk

Gateway integration supports both IP-Based mode and registration mode. This section provides a co...

Voice Bot Settings

Quickly Configure an AI Customer Service Phone Bot

This article will guide you through quickly configuring a phone-based AI customer service bot tha...

Outbound Campaign Configuration

a. Add a Sip Trunk Admin menu: Basic Configuration -> Sip Trunks , then click Add.For more detail...

Speech-to-Text

Amazon AWS

Obtain AWS Access Key and Secret Access Key  a. Log in to the AWS Management Console:https://cons...

Deepgram

Deepgram is a U.S.-based ASR/TTS provider. Its products are specifically optimized for phone call...

Text-to-Speech

Amazon AWS

In the admin menu, go to:Basic Configuration -> Text-to-Speech -> Amazon AWS.Here, you need to mo...

Deepgram

In the EasyCallCenter365 admin portal, go to menu: Basic Configuration -> Text to Speech -> Amazo...

Troubleshooting

The Call Automatically Hang up After 30 Seconds

If you are using a cloud server, pay attention to the following two points:Go to Basic Configurat...

Bot Call Hang up Immediately After Being Answered

1. Inbound Calls Go to Call Center -> Inbound Call Records.Find the call record and check the Han...

No Audio After the AI Call Is Connected

Troubleshooting method: go to Basic Configuration -> Text-to-Speech .If you are using AWS, check ...

How to View Logs

    View EasyCallCenter365 logs:    tail -f /home/easycallcenter365/logs/easycallcenter365.log ...
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