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Cloud server security settings If the current deployment is hosted on a public cloud, you need to open the required ports in the firewall. a. Add the following ports to the access rules. If the IP address of the service user is fixed, you can restrict the allo...

Comparison of common telecommunication line types. Line Type Transmission Medium / Protocol Concurrency Capacity Suitable Scenarios Disadvantages Analog Line Physical copper line, traditional landline 1 line = 1 concurrent call Small and micro-sized bus...

Gateway integration supports both IP-Based mode and registration mode. This section provides a configuration example for IP-Based mode. Pay attention to the following form fields: Gateway Purpose: Select General Purpose.Gateway Address: Enter the gateway IP ad...

This article will guide you through quickly configuring a phone-based AI customer service bot that can hold conversations.For simplicity, this example uses openrouter.ai as the LLM provider, and Deepgram for speech recognition and text-to-speech. 1. Apply for ...

a. Add a Sip Trunk Admin menu: Basic Configuration -> Sip Trunks , then click Add.For more details:   how-to-add-a-sip-trunk   b. Add an LLM Admin menu: Basic Configuration -> Large Language Models , then click Add.For more details: quickly-configure-an-ai-cus...

Obtain AWS Access Key and Secret Access Key  a. Log in to the AWS Management Console:https://console.aws.amazon.com/console/home b. After logging in successfully, enter IAM in the search box to open the user management page, then click the Create User button o...

Deepgram is a U.S.-based ASR/TTS provider. Its products are specifically optimized for phone call scenarios, offering more accurate speech recognition and extremely fast response times. First, register an account at: www.deepgram.com. By default, the account i...

In the admin menu, go to:Basic Configuration -> Text-to-Speech -> Amazon AWS.Here, you need to modify three parameters: Access Key, Secret Access Key, and Region.For instructions on how to obtain these three parameters, please refer to Amazon AWS Speech Recogn...

In the EasyCallCenter365 admin portal, go to menu: Basic Configuration -> Text to Speech -> Amazon Aws.Here, you need to modify two parameters: API Key and Server URL.For users in the United States, you only need to modify the API Key.For more details about De...

If you are using a cloud server, pay attention to the following two points:Go to Basic Configuration -> SoftSwitch -> Sip Profile. Modify the External SIP Address and External RTP Address of the external profile to the public IP address. Use port 5080 for s...

1. Inbound Calls Go to Call Center -> Inbound Call Records.Find the call record and check the Hangup Cause field. To further check the detailed call logs, copy the Call UUID, then go to Basic Configuration -> Log Monitoring to search the logs. You can also cl...

Troubleshooting method: go to Basic Configuration -> Text-to-Speech .If you are using AWS, check the following three parameters: Access Key, Secret Access Key, and Region.If you are using Deepgram, check the API Key parameter. If you are not sure whether the a...

    View EasyCallCenter365 logs:    tail -f /home/easycallcenter365/logs/easycallcenter365.log View Error Logs: tail -f /home/easycallcenter365/logs/easycallcenter365-ERROR.log     View SoftSwitch logs:          tail -f /home/easycallcente...