Search Results

对接IMS线路，其实就是把电话服务器加入到运营商的IMS网络中。对接开始前的准备工作： a. 已经获取到ims账号信息和运营商IMS服务接入点地址; b. 运营商已经分配一个ip地址给easycallcenter365电话服务器；    (注意这个地址不是IMS服务接入点地址，而是绑定到电话服务器网卡的ip地址) c. 电话服务器已经安装好debian12操作系统; d. 使用debian12的 nmtui 工具，配置好双网卡信息，且电话服务器的两个网卡都已经接上网线  (一个接入到企业内网，一个接入到i...

这里以讯时2O2S网关为例进行讲解。该型号设备支持2根(座机)电话线接入，支持2个分机。这里假定easycallcenter365电话服务器的地址是：10.35.1.42， 假定讯时网关的地址是:  10.35.1.51 。 easycallcenter365系统配置分机和网关线路 首先登录到easycallcenter365管理系统，添加1801-1804合计4个分机号。然后点击"线路配置"，添加线路。 注意网关并发数：如果只接入了一条电话外线，请填写为1。请按照实际数量填写。 配置讯时网关 a. 配置设...

  客户来电时，电话一般进入 public context 的拨号计划，然后在拨号计划中调用 curl 指令， curl 请求 easycallcenter365 的一个 api 接口，把通话uuid、主叫被叫等信息发送过去。通话被 easycallcenter365 接管。 easycallcenter365 启动录音/录像。easycallcenter365 尝试和机器人大脑(deepseek/Coze智能体/MaxKB) 建立连接 。 机器人大脑 以流式http响应的返回开场白，easycall...

Currently, only VMWare image files for Windows are available.https://f005.backblazeb2.com/file/easycallcenter365/easycallcenter365_VMWare_Windows_v20260501-en-US.zip Download the above software package to your computer and then extract it.   In addition, we ha...

该安装方案适合空白主机的安装及初始化，要求的操作系统是debian12。下载地址： https://pan.baidu.com/s/19MyZXg5HagRgDtiSVKQ3Ow 提取码: rgde 。 安装包下载到服务器目录。 执行以下指令即可自动安装，整个过程会自动安装docker及mysql等。 chmod +x ./install.sh && ./install.sh

This installation method is suitable for a clean server installation and initialization.The required operating system is Debian 12. Download URL:https://github.com/easycallcenter365/easycallcenter365/releases Download file "easycallcenter365-v20260501-en-US.zi...

When a customer call comes in, the call enters the SoftSwitch dialplan. Within the dialplan, a curl command is executed to call an API endpoint provided by EasyCallCenter365, sending the call UUID, caller number, callee number, and other related information....

Cloud server security settings If the current deployment is hosted on a public cloud, you need to open the required ports in the firewall. a. Add the following ports to the access rules. If the IP address of the service user is fixed, you can restrict the allo...

Comparison of common telecommunication line types. Line Type Transmission Medium / Protocol Concurrency Capacity Suitable Scenarios Disadvantages Analog Line Physical copper line, traditional landline 1 line = 1 concurrent call Small and micro-sized bus...

Gateway integration supports both IP-Based mode and registration mode. This section provides a configuration example for IP-Based mode. Pay attention to the following form fields: Gateway Purpose: Select General Purpose.Gateway Address: Enter the gateway IP ad...

This article will guide you through quickly configuring a phone-based AI customer service bot that can hold conversations.For simplicity, this example uses openrouter.ai as the LLM provider, and Deepgram for speech recognition and text-to-speech. 1. Apply for ...

a. Add a Sip Trunk Admin menu: Basic Configuration -> Sip Trunks , then click Add.For more details:   how-to-add-a-sip-trunk   b. Add an LLM Admin menu: Basic Configuration -> Large Language Models , then click Add.For more details: quickly-configure-an-ai-cus...

Obtain AWS Access Key and Secret Access Key  a. Log in to the AWS Management Console:https://console.aws.amazon.com/console/home b. After logging in successfully, enter IAM in the search box to open the user management page, then click the Create User button o...

Deepgram is a U.S.-based ASR/TTS provider. Its products are specifically optimized for phone call scenarios, offering more accurate speech recognition and extremely fast response times. First, register an account at: www.deepgram.com. By default, the account i...

In the admin menu, go to:Basic Configuration -> Text-to-Speech -> Amazon AWS.Here, you need to modify three parameters: Access Key, Secret Access Key, and Region.For instructions on how to obtain these three parameters, please refer to Amazon AWS Speech Recogn...

In the EasyCallCenter365 admin portal, go to menu: Basic Configuration -> Text to Speech -> Amazon Aws.Here, you need to modify two parameters: API Key and Server URL.For users in the United States, you only need to modify the API Key.For more details about De...

If you are using a cloud server, pay attention to the following two points:Go to Basic Configuration -> SoftSwitch -> Sip Profile. Modify the External SIP Address and External RTP Address of the external profile to the public IP address. Use port 5080 for s...

1. Inbound Calls Go to Call Center -> Inbound Call Records.Find the call record and check the Hangup Cause field. To further check the detailed call logs, copy the Call UUID, then go to Basic Configuration -> Log Monitoring to search the logs. You can also cl...