What is EasyCallCenter365 ?

Product Induction 

EasyCallCenter365 is an intelligent phone customer service system powered by large language models.
It can replace human agents to answer customer calls and handle most common questions. It also supports seamless call transfer to human agents, allowing human agents to focus on more valuable and complex issues.

Feature List

Supports integration with LLM platforms, such as Dify, ChatGPT, Claude, OpenRouter, DeepSeek, and more.
Supports interruption while the AI customer service bot is speaking.
Provides a web-based management system.
Supports real-time streaming text-to-speech, including Deepgram and Amazon AWS speech synthesis and speech recognition.
Supports seamless transfer from AI calls to human agents, with ACD call queueing support.
Supports a phone toolbar/ Call Control Panel.
Supports visual IVR configuration.
Supports creating AI voice outbound campaigns.
Stress testing: The commercial edition supports 200 concurrent outbound or inbound calls.
Supports multi-party calls and conference calls.
Provides support for LLM knowledge bases.

Updated on: 2026/05/25

Commercial Inquiry

Please note that this is not free software. You can try it for free for 2 months.
Formal commercial use requires authorization.