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Comparison of telecom line types

Comparison of common telecommunication line types.

Line Type Transmission Medium / Protocol Concurrency Capacity Suitable Scenarios Disadvantages
Analog Line Physical copper line, traditional landline 1 line = 1 concurrent call Small and micro-sized businesses Complex wiring; expansion requires new cabling; difficult to manage
Digital Trunk Line (PRI/T1) Coaxial cable 1 cable = 23 concurrent calls Medium and large call centers Requires dedicated hardware gateway; carriers are gradually discontinuing new activations
VoIP Line
(e.g. Telny / Flowroute )
Public IP network Depends on bandwidth Internet telephony Runs over the public Internet; stability is greatly affected by network conditions

EasyCallCenter365 supports integration with all of the telecommunication line types listed above.